We are committed to the safety of our customers and promote the responsible consumption of alcohol.
If you have a problem with alcohol, or you believe you may be at risk of developing a problem with alcohol, we invite you to self-exclude from the products we sell online.
Getting Help
Exclude yourself from our services.
Thanks for contacting us. Please allow 5 business days to action your request.
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WHAT DOES ONLINE SELF-EXCLUSION MEAN?
Online self-exclusion means that your order will be automatically cancelled. Please note that you are excluding yourself from our online services and from our marketing to you. Your self-exclusion will apply indefinitely.
WHAT IF I WANT TO REVERSE MY SELF-EXCLUSION?
To reverse your request to self-exclude, please reply to the self-exclusion email that you received. Your account will be reviewed after a min 24-hour period but may take several business days.
HOW WE USE YOUR INFORMATION?
We’re collecting the personal information you have provided so that you can self-exclude from online ordering or accessing your existing brand account/s.If we don’t collect this information, we won’t be able to process your request to self-exclude. We will only use this information for the purpose of implementing and maintaining your request for self-exclusion. In our Privacy Policy, you can learn more about how we handle your personal information.
NEED ADDITIONAL HELP?
If you or someone you know may have a problem with alcohol, it might be wise to seek professional help. Your GP is always a good place to start, or you can find information on support services here.
CONTACT US
If you have any questions about the exclusion service for yourself or someone you know, please contact our customer care team on customers@thewinecollective.com.au.